Blue Ridge Chimney Services – Shenandoah Valley’s Premier Chimney Sweeping Services Provider

Dear Blue Ridge Chimney Services:

Thank you for a highly professional service. I want to especially thank Steve and Paul for their professionalism, diligence, and thoroughness.

At every stage, your company handled this service professionally and personably. You scheduled me quickly and accommodated my requests. On the day of service, Steve and Paul called me fifteen minutes in advance to alert me that they were on their way. When they arrived, they listened attentively to what I had to say.

We had two stoves and two chimneys to service and it had been years since we’d had this done professionally. I asked that they take particular care not to let the cats out and, throughout their time here, they went out of their way to ensure that the cats remained secure.

Steve and Paul got to work, starting with the smaller stove and chimney. Access was difficult and the chimney had a substantial build-up of creosote. Unfortunately, years ago, a Northern Virginia chimney service installed my stoves improperly. This led to excessive creosote build-up in my chimneys.

Steve and Paul went over the chimney several times to get as much of the creosote as they could. The used the camera and tools to check the entire inside of the chimney, revisiting especially tough areas. They even left me with a souvenir–a chunk of creosote that bore a remarkable resemblance to the Scream painting.

They work so well together and they didn’t complain even though they needed a lot more time than they’d expected to
complete the job. They were able to complete the second set of pipes and chimney faster, But I know they spent at
least an hour more here than they’d expected due to the way my stoves had been installed.

I offered to pay extra for their time but they declined because the company honors its estimates. I really appreciated that but it wasn’t their fault that the guy who installed my stoves created the problems. I contacted the company and asked them to please accept extra for their time. The owner declined, but I persisted until she said she would be willing to accept it. But then she told me the extra would be given to the two guys as a tip. I love that result and I love family-owned businesses. They get it. And I feel so much safer now with the thorough job these guys did!
Thank you again.